Network support refers to the maintenance, troubleshooting, and optimization of a computer network — whether it’s at home, in an office, or across multiple locations. A strong network support system ensures your internet, internal systems, file sharing, security, and device connectivity work smoothly and securely. Don’t Panic! PC has been providing network support for businesses in Salt Lake City, Utah and the Wasatch Front since 2000. We would love to earn your business.
🔧 What Does Network Support Include?
Service Area
Description
🔌 Network Setup
Installing routers, switches, firewalls, Wi-Fi access points, and cabling
🧰 Troubleshooting
Fixing internet issues, dropped connections, slow speeds, or IP conflicts
🔒 Network Security
Setting up firewalls, VPNs, intrusion detection, and network segmentation
🖥️ Device Support
Connecting and managing desktops, laptops, printers, phones, and IoT devices
📡 Wi-Fi Optimization
Improving coverage, speed, and eliminating dead zones
🧑💻 Remote Monitoring
24/7 monitoring for downtime, unusual activity, or performance issues
⚙️ Network Upgrades
Adding capacity (more devices), replacing old hardware, scaling performance
🛡️ Compliance & Policy Enforcement
Helping meet standards like HIPAA, PCI-DSS, or ISO security controls
🧮 Bandwidth & Traffic Management
Prioritizing critical apps, limiting non-essential use (QoS settings)
🧠 Who Needs Network Support?
🏠 Home users: For reliable internet, gaming, streaming, and smart home devices
🏢 Small to Medium Businesses (SMBs): To manage internal networks, servers, printers, and secure remote access
🏫 Schools & Institutions: For stable Wi-Fi, student/staff access control, and data protection
🏭 Enterprises: For large-scale infrastructure, VPNs, multi-site support, and advanced cybersecurity
⚠️ Signs You Need Network Support
🌐 Internet keeps dropping or is slow in certain areas
⚠️ Devices can’t connect or lose network access randomly
🦠 You suspect unauthorized access or security breaches
🔄 Network is outdated and doesn’t support modern tools
❌ You’re frequently calling your ISP but still have problems
👨💼 You don’t have an in-house IT team to manage network issues
🧩 What Makes Good Network Support?
Trait
Why It Matters
✅ Fast Response Times
Network issues can halt business operations
✅ Proactive Monitoring
Detects problems before they cause downtime
✅ Strong Security Knowledge
Protects against data breaches and attacks
✅ Documentation & Diagrams
Helps with maintenance and future upgrades
✅ Scalability Planning
Ensures your network can grow with your business
✅ Vendor-Neutral Advice
Recommends the best hardware/software for your needs, not just what they sell
💸 Typical Network Support Costs
Service Type
Cost Estimate (USD)
On-site support
$75 – $150/hr
Remote support
$50 – $120/hr
Monthly managed network service
$250 – $2,000+ depending on size
Network setup (small office/home)
$300 – $1,500 one-time
Enterprise network overhaul
$5,000 – $50,000+ (includes hardware & labor)
🔐 Bonus: Network Security Services Often Included
🔒 Firewall setup & management
🛡️ Endpoint detection & response (EDR)
🧑💼 User access control (e.g., Active Directory, role-based)